F.A.Q. Your Questions Answered.
On this page you will find answers to frequently asked questions.
We do receive a lot of questions that keep on repeating themselves. We have compiled the questions into an FAQ in order to answer your most common questions. In case you have any other question which does not appear on our list, feel free to get in touch with us and we will be more than happy to answer them.
Yes, that’s right! You get unlimited design revisions on any mockups(s) of the logo till you are fully satisfied.
We deliver the logo by email or dropbox. Hence it is very important that you provide correct email address while ordering our service. You can always get in touch with us with your order ID in case of any issues.
You’ll receive the logo in following formats.
- AI (Adobe Illustrator) Source File
- Web Format (PNG, JPG)
If you need the files in another formats/size then please let us know and we would be happy to provide you the files at no extra cost.
We provide logo files in all common formats which will allow you to use the logo on websites, print (banners/hoardings) and anywhere else like promotion materials, e.g. coffee mugs, pens etc.
We cater to clients all over the globe. We accept payment via Paypal payment gateway which allows anyone to order our service using their Paypal account or credit/debit cards.
Absolutely. You will own the copyright for your logo. However we request our clients to allow us using their logo in our portfolio and advertising material. It’ll actually help your brand as well since our site is visited by hundreds of small businesses daily.
Yes. We refund your money back if you are not at all satisfied with the logo concepts. However that is something which rarely happens since our designs are so incredible that they are almost instantly approved by our clients.
Logo design is an extremely creative process. Just like all other creative activities, inputs from more than one expert help in logo design as well. When two designers work on a logo, you can expect more creative and varied outcome.
However we feel two is a company and three (or more) is crowd. Too many designers working on same thing typically results in a mess hence we allow two designers for both small and plus packages instead of providing more designers for plus package.
We make as many changes/revisions in the logo mockups as you need till you approve the logo. Once the logo is approved, no additional changes can be made. However we provide additional revisions at $10 USD/revision in case you need any changes in the logo after approval.
Ideally speaking, you’ll not be using more than one logo so you won’t really require files for multiple mockups. However in case if you are not able to decide between few mockups then we can provide final files for additional mockups at just $20 USD/mockup. This actually happens quite often since our designs are so good